Support! We’re Happy to Help

MailPoet offers support via email from Monday to Friday. To read about what our support covers, please check the support policy here.

The Knowledge Base

There are excellent tutorials, guides, and articles in our Knowledge Base to help you out. You can find the answers to most of your questions there!

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Support for paying customers

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Premium customers with a paid subscription can contact us through the Contact Form for Paying Customers, you should expect to get a reply from us within 48h.

You can also reach our support team directly from your WordPress dashboard. Look for this icon at the bottom of your MailPoet admin pages.

Can’t see the Beacon icon on your admin pages? Please check if the 3rd-party libraries option is enabled.

Support Forums for Free Users

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Support for free users is handled in the MailPoet 3 Support Forums. Asking your question there allows the community to benefit from the answers to everyone’s questions. You can also search for answers there.

Our forum is checked by MailPoet Happiness Engineers and some of our developers once a week, and we’ll try to help you out as much as possible.

Pre-Sales and Billing

For pre-sales and billing questions, we have a dedicated contact form you can use to reach out to us. Our team is available to help you with refunds, upgrades, downgrades, cancelations, payment issues, invoices and anything else related to your MailPoet 3 account.