Email Support for Paying Customers

Important Notice

Please note that your support requests may temporarily experience longer response times as we adjust our team structure to enhance your future support experience. Our apologies for the inconvenience.

Welcome! Looking for your key? Find it in the MailPoet account manager.

  • Not the name of your company or website.
  • Please write the address used for your purchase.
  • The address where MailPoet is installed and for which the license was purchased.
  • Which MailPoet plan is associated with this website?
  • Examples: GoDaddy, MediaTemple, DreamHost, BlueHost, etc...
    Just the name, not the URL.
  • Go to your MailPoet's Settings page and check the Send with... tab. What option is selected?
  • Please use the field below to detail your question/message/error to us.
    Please provide context for your issue. i.e.: when it happens, steps you've taken to replicate it, etc.
    If you are seeing a specific error message, please include the full error here.
  • Feel free to send us some images to help us better identify your issue
    Drop files here or
    Accepted file types: jpg, jpeg, gif, png, pdf, tiff, bmp, Max. file size: 2 GB, Max. files: 8.