Email Support for Paying Customers

Important Notice

Please note that your support requests may temporarily experience longer response times as we adjust our team structure to enhance your future support experience. Our apologies for the inconvenience.

Welcome! Looking for your key? Find it in the MailPoet account manager.

Your full name*
Not the name of your company or website.
First Last
Email address*
Please write the address used for your purchase.
Your website address (including https:// )*
The address where MailPoet is installed and for which the license was purchased.
Your plan*
Which MailPoet plan is associated with this website?
Your web hosting company*
Examples: GoDaddy, MediaTemple, DreamHost, BlueHost, etc...
Just the name, not the URL.
Your method for sending emails*
Go to your MailPoet's Settings page and check the Send with... tab. What option is selected?
Subject*
Detailed description of the problem*
Please use the field below to detail your question/message/error to us.
Please provide context for your issue. i.e.: when it happens, steps you've taken to replicate it, etc.
If you are seeing a specific error message, please include the full error here.
Screenshots of the issue
Feel free to send us some images to help us better identify your issue
Drop files here or

Accepted file types: jpg, jpeg, gif, png, pdf, tiff, bmp, Max. file size: 2 GB, Max. files: 8.
CAPTCHA

Join 79,045 subscribers & get original tips and tricks delivered to your inbox each month.

Sign Up to our Newsletter