FAQ for MailPoet Version 2

We recently announced that the new MailPoet (Version 3) will be officially released in September 2017. This new plugin will replace the old MailPoet (Version 2). In this FAQ, we’ll address all of your questions and concerns.

Will MailPoet Version 2 Still Be Available?

Yes, the old plugin still will be available. You can download it from the WordPress plugin repository until at least December, if not for longer.

Initially, we planned on replacing Version 2 with Version 3, thus forcing the change. However, we changed our minds and will now allow everyone to transition at their own pace.

Who Needs to Continue Using the Old Version 2?

  • If Version 3 is not translated in your language. Version 3 is translated in a dozen languages at the time of writing;
  • If your website is in a right-to-left language (RTL), such as Hebrew or Arabic. Version 3 doesn’t fully support RTL yet;
  • If you use Multisite. MailPoet 3 doesn’t officially support Multisite yet, as plugin has not yet been benchmarked for very large installations. Also, there are no specific Multisite settings.

Will Version 2 Continue to Be updated?

No. Security updates will be provided if issues come up.

Will My MailPoet Premium License Work with MailPoet 3?

Yes. Simply log in to the new account manager to retrieve your key.

Can I Still Purchase MailPoet Premium for the Old MailPoet 2?

Yes, we will continue to allow purchases and renewals of MailPoet 2 licenses.

Will Version 2 Be Supported?

Yes, for paying customers but not for free users.

Can I Use Both Version 2 and Version 3 at the Same Time?

Yes! The plugins do not interact or conflict with each other. You can download the new Version 3 on the plugin repository or simply visit the demo site.

What’s the Difference Between the Old MailPoet 2 and the New MailPoet 3?

It’s pretty much the same, with a few differences. Read this comparison table to see all the details.

Will You Help Me Migrate to Version 3?

Yes. We have a migration tool that will help you switch. Unfortunately, it doesn’t cover everything. See our migration checklist to see what you can and cannot migrate.

If you really need to keep your archive and statistics, simply keep MailPoet 2 activated on your site. Both plugins can run side by side.

How Long Will the Migration Take?

For most users the switch will take an hour or so.

DISCUSSION

    Author’s gravatar

    I currently use MailPoet newsletters that allows me to determine WHEN and How I want a particular newsletter to go out to my users. Will I still have that capability?

    Reply
    Author’s gravatar

    Bonjour
    Il est vraiment dommage que les messages de MailPoet, les FAQ, etc., ne soient jamais traduites en Français alors que cette application est Canadienne. Voyez du côté de MailChimps ce qu’ils savent faire.
    Notez que j’utilise MailPoet Premium depuis 2 ans
    Cordialement

    Hello
    It’s a pity that MailPoet messages, FAQs, etc. are never translated into French when this application is Canadian. See what MailChimps can do.
    Please note that I have been using MailPoet Premium for 2 years
    cordially

    Reply
    Author’s gravatar

    Pascal, j’espère un jour!

    it’s question of human resources. We’re a team of ten people and we speak over a dozen languages combined, but we can only offer support and documentation in the most common of them all: English.

    Reply
    Author’s gravatar

    Will the migration tool be able to migrate all stuff later?

    Reply
    Author’s gravatar

    Patrick, we don’t currently plan to. We know it will require a clean slate for many of you, which is unfortunate we realize.

    We are spending considerable amount of our time on empowering MailPoet features right now. We had to prioritize this over migration.

    Is this a deal breaker for you?

    Reply
    Author’s gravatar

    Hmmm, any way to keep displaying the archive on the website without necessarily migrate it?

    And a way to set the automatic newsletter number to the latest in v2?

    Reply
    Author’s gravatar

    Hi,
    Any deadline for Multisite? I believe this is a mandatory spec fro premium users. Just for this we couldn’t migrate to v3.

    Reply
    Author’s gravatar

    Hey Felix, good question to which we don’t have the answer. We’ll reassess our priorities in the fall and keep you updated.

    Reply
    Author’s gravatar

    Multisite is a vital function for me. I can’t see myself updating to MailPoet 3 without this.

    Reply
    Author’s gravatar

    One an automatic newsletter is triggered by a post ring published, can you cancel that newsletter before it gets sent? In MP2, you can cancel or “don’t wait, send now” right from the newsletter list. I don’t find anything to cancel the automatic newsletter in MP3.

    Reply
    Author’s gravatar

    Kyle, that’s correct, you can’t cancel an automatic email being sent. We’ve already taken note of this for a future enhancement.

    Note that sending with our own Sending Service is so fast, most of our free users wouldn’t have time to stop it anyways. So you know!

    Reply
    Author’s gravatar

    Kim,

    The MP3 page says that none (!) of the statistics can be retained when upgrading from 2 to 3?! Please tell me this is temporary. The statistics are one of the main features of Premium. You are expecting that all Premium users are ok giving up all statistical information for all their previous emails?

    If you don’t think that Premium customers care about statistics, why are they advertised as a main selling feature for Premium? And if you do feel they are a main selling feature, why not include them in any supported migration?

    Right now, this is a deal breaker for me. I have had an Agency license for years, but having to give up all historical data is definitely NOT going to help my business.

    Reply
    Author’s gravatar

    Hello Brad, that’s correct, we’re not migrating the statistics or the archive of past sent newsletters from MailPoet 2 to 3.

    Why? Because we needed to prioritize our work around the new version and we needed to make some hard decisions.

    This said, there’s a simple solution to your query: you can always keep MailPoet 2 and 3 side by side if you wish to view your old stats and make your archive available to all. The only difference is that the admin will see 2 menu items instead of 1. Minor adjustment!

    Reply
    Author’s gravatar

    Neither Mailpoet Version 2 or 3 are showing up on our www. I can’t find any of our previous newsletters

    Reply
    Author’s gravatar

    Same here. Just filed a support ticket.

    I can’t access newsletter, subscriber, settings, or statistics tabs. Only the MailPoet 3 Info page.

    Can’t tell you how frustrating that is. I have a newsletter that needs to go out today, but all I see is a blank white panel where my Premium Mail Poet should be.

    Reply
    Author’s gravatar

    I purchased a WordPress theme from MDBootstrap which included version 2 of Mailpoet as a required plugin for the theme. Now will I get an update to the plugin as part of your arrangement with mdbootstrap.com to supply your plugin with their theme? Or will I now need to purchase Mailpoet 3 in addition to the price of the WordPress theme package?
    Thanks

    Reply

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