Terms and Conditions

1.  Licensing & Usage

MailPoet is licensed under the GNU general public license, just like WordPress is. You can install the plugin on as many websites as you like.

2. Premium License

The Premium is also released under GPL. Automatic updates to the Premium plugin and support service are available per domain or subdomain, not both, as a subscription for a year.

For example, Premium is valid for all sub-folders:

  • mydomain.com/one
  • mydomain.com/two
  • mydomain.com/three

But it is not valid for more than 1 domain or subdomains:

  • one.mydomain.com
  • two.mydomain.com
  • three.mydomain.com

For example, a WordPress Multisite with subdomains will require a separate license for each site for support & updates.

3. Subscription Renewals

Subscription to the Premium version is not automatic in the case of MailPoet version 2. You’ll get an email to renew your license one month before it expires.

With MailPoet 3, renewals are automatic both for yearly and monthly unless you are upgrading plans. In this case, you need to manually validate the upgrade.

4. Cancellations

When you cancel your subscription, it will remain valid until the end of the current billing period.

For example, if you purchased or renewed you subscription on the 3rd of the month and you cancel on the 5th, the subscription is still active until the following 3rd of the month.

5. Refund Policy

If you’re not 100% happy with MailPoet Premium license in the first 30 days after purchase, we’ll happily give you a refund on the cost of your license. Just contact us. This is only valid for Premium licenses only, the refund policy does not apply to plans with the MailPoet Sending Service.

6. Activation of Premium

Once you’ve purchased the Premium subscription, an email will be sent to you with instructions.

You can reset the domain name associated with the Premium subscription in your account settings.

If you don’t renew your Premium license, the MailPoet Premium plugin will continue to work. You won’t lose any settings or data.

7. Compatibility with WordPress, Other Plugins & Browsers

View our plugin’s minimum requirements.

Previous versions may have issues, which we won’t support. Multisite is not officially supported as of version 3.

We require that our Premium members use the latest version of the plugin, which is always available for free.

We do not guarantee that the MailPoet plugin will work with other plugins. Plugin conflicts are common and we try our best to avoid any issues with other popular plugins.

8. Warranty

Our products are provided “as is” without warranty of any kind, either expressed or implied. In no event shall our juridical person be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses arising out of the use of or inability to use our products.

9. Billing Details

On your credit card statement, the purchase will appear as “WYSIJA” or “MAILPOET”. 

10. Support

MailPoet provides support to Premium subscribers with the best intentions to answer your query within 12 hours within normal working hours, during the work week Monday-Friday. The 12 hour time frame is a guide, not a guarantee.

MailPoet cannot guarantee solutions to all problems nor do we support customizations on our product.

We can’t guarantee that our work will be error-free and so we can’t be liable to you or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages. This covers use of our plugin on your site, or the MailPoet team accessing your site to assist you with support.

You can read more about it here.

11. Changes to Prices

MailPoet reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, a subscription (or any part thereof) with or without notice.

The price of yearly subscription fees, are subject to change upon 30 days notice from us. Such notice may be provided at any time and will be available on our site and sent by email to current Premium subscribers.

12. Spam Complaints

We allow ourselves the right to terminate the Premium or any other service, if we consider that you are sending spam, or emails to subscribers who never joined the list of your specific website without refunding you.

13. Fair Use Policy

MaiPoet reserve the right to revoke Premium licenses if we deem them not to comply with our Fair Use Policy.

Your license may be revoked if:

    • You are found to be profiteering from the MailPoet Premium plugin
    • You impersonate MailPoet, including but not limited to: use of our name (and derivations of our name), branding, logos, videos, blog posts or any other material which is the copyright of MailPoet.
    • Our trademark is infringed.

13. About Our Company

MailPoet is a product by Wysija SARL, incorporated in France since 2011. Our address:

6 rue Dieudé
13006, Marseille

  • VAT number: FR 52538230186
  • SIRET : 53823018600024
  • RCS Marseille B 538 230 186

Sharing this information (“mentions légales“) is legally required in France.