I’m happy to announce that our team has grown to 9 lovely guys.
Gustavo and Rafael have made a very good impression on their first week. So much, that we’re now under pressure to feed their insatiable curiosity.
They hail from Brazil, which has 2 positives for us:
- We can now answer support in 8 languages: English, French, Italian, Spanish, Vietnamese, Georgian, Russian and… Portuguese.
- We’re closer to the American time zones for more prompt support of our North and South American users
This language is critical to improve our visual editor. The latter hasn’t seen updates in over a year, and yet it’s the centerpiece of the user experience.
He’s been churning WordPress for 7 years. Impressive for a 20 year old, who’s also been contributing to the WordPress core, and organizing events in the community in Rio.
Find him on twitter: @webord
Rafael, support guru
Rafael was recommended to us by his friend Gustavo.
Rafael is coming in to help us improve our support, our knowledge base, videos, quality of our plugin, and overall user experience. That’s a lot!
He’s an active member of the large Brazilian WordPress community. He comes to us with wisdom that spans 7 years of WordPress experience.
Helping out is his second nature, let it be for users in the community or clients of his own. A very patient man.
With coding experience under his belt, an active Twitter account (@rafaehlers), and overall positive attitude, he fits right in our team.
Welcome on board gentlemen. Let’s sail to friendly horizons!