We’re Hiring a Support Guru

This was published in November 2013, but it’s still valid today!

We’re looking for someone to join our team as a support staff, full time. Hurray!

Support queries are steadily increasing every month. We’re approaching a breaking point in early 2014, so we’re hiring now.

Moreover, we want to improve the happiness of our users, and the speed of our service.

We take customer support seriously:

  1. We reply every day, all year
  2. We answer on average under 24h, and 12h for Premium users
  3. We handle over 1000 tickets per month
  4. Nearly 90% of users are very happy with our support
  5. See our outstanding reviews on wordpress.org

Do you have these skills?

Someone reading this, maybe you, surely has this profile:

  1. Experience with support
  2. Great knowledge of WordPress
  3. Knows how to code CSS, HTML and maybe some PHP
  4. Writing skills, for documentation and blog
  5. Sense of initiative
  6. Love for great user experience
  7. You live anywhere in the world

The perks

We’re a pretty fun team. Just ask Marco (@_badshark_) or Rafael (@rafaelehlers).

Here’s are some of the advantages of working with us:

  1. Work from home
  2. Collaborate with an open minded team of 6
  3. Be part of a project that’s only beginning
  4. Work on one of the top 15 highest rated plugins
  5. Travel to WordCamps
  6. Feel the thrill of making the lives of tons of people better

How do we work now?

The 6 full time team members all work equally on support. Each one has a day on support, and we rotate during the weekends.

The arrival of the new support staff will strengthen the daily response to our users.

Altogether we get 1,000 tickets per month by email (we use HelpScout), on the wordpress.org forums, and via Twitter, and Facebook.

Interested? Get in touch via the contact form!

About Kim

I'm one of the co-founders of MailPoet, where I focus on product. And yes, you've guessed it, I'm not a girl and I'm not Asian. Kim is a guy's name in Norway. Read more about me, and the rest of the team.


  1. Mohammad Shakeel November 9, 2013 at 1:30 pm #

    I am wordpress expert from New Delhi India . I am 26 year old boy , love cooking food , listening music play cricket and badminton .

    I am very passionate man for wordpress support work . I know that How to make client happy with work . I have very in-depth knowledge of wordpress support work .

    I have 3 year wordpress and two year wordpres support work with http://magazine3.com . I solved very hardest issue while working with magazine3.com . I customize many plugins and make compatible with themes . I want to join your team .

    I resolve very fast all issues and bug of a wordpress site. I have very strong knowlege in php , wordpress , css , jquery to fix a issue . I use firefox with firebug to find out css and javascript issue . I never faced any problem with wordpress when working on it .

    I also work at saturday and sunday . I am available 24×7 to help-out customers at support forum .

    I am right and ideal candidate to this job because i am full filling all requirement .

    If you doubt in my abilities I can work a week for free, if you are satisfy with my work, I can continue, else you can kick my arse ;)

    Hope to hear from you real soon.

    • Saswata November 17, 2013 at 1:03 am #

      I think they kicked your arse because you can’t decide if you are boy or man! :)

  2. Mohammad Shakeel November 11, 2013 at 7:24 am #

    HI ,
    I am still waiting for your reply .

    • Kim November 11, 2013 at 5:00 pm #

      Mohammad, please use the contact form to get in touch with us, as stated in the job description. :-)

  3. Simone Mazzucconi November 18, 2013 at 1:02 pm #

    I would be very interested in joining you support staff.
    I have used Worpress from its very beginnings and taught its applications in Italian University and online courses.
    I may answer in Italian (native ), French (fluent) and English (proficient oppure working knowledge).
    Please let me know if you need more information about my professional experience.
    Kind regards

  4. Mrinal Kanti Roy November 25, 2013 at 9:30 am #

    Hi! Kim,

    I’ve submitted my cover letter through your contact form yesterday.

    I’m looking for your kind reply.